Welcome to the ModernLMs Ticketing System User Guide! This comprehensive guide is designed to help you navigate and leverage the full capabilities of our modern ticketing platform. Whether you’re a new user or looking to enhance your understanding, this guide provides step-by-step instructions, tips, and best practices to ensure a smooth and efficient experience.

• Access the Support Portal
  Visit https://support.modernlms.com/ and click “Sign in” at the top right corner.

• Log In
  Enter the login credentials provided to you.

• 

  Open the Dashboard
  Once logged in, you’ll be directed to the dashboard, where all your submitted tickets are displayed.

• 

  Create a New Ticket
  Click “Open a New Ticket”.

• 

  Select Help Topic & Provide Details

  • Choose the appropriate Help Topic category based on your issue or inquiry.

  • Fill in the Issue Summary and Detailed Description. Be sure to include:

    • Steps to reproduce the issue

    • Relevant links

    • Screenshots or attachments (if applicable)

• 

  Submit the Ticket
  Click “Create Ticket” to submit.