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ModernLMS Documentation / Docs / Re-Engagement Activity
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Re-Engagement Activity

Steps to Create a Re-engagement Activity in ModernLMS

Step 1: Add a New Activity

On the course page, click the + Add an activity or resource button or the + icon within the desired course section.

System Behaviour:
The system displays a list of all available activities and resources that can be added to the course.

Step 2: Select Re-engagement Content

From the activity list, select Re-engagement.

System Behaviour:
The Re-engagement activity type is selected and the system navigates to the Re-engagement configuration page.

Step 3: Enter General Information

In the General section:

  • Enter the Re-engagement Name

    • Example: Course Completion Reminder

System Behaviour:
The entered activity name is displayed in the input field and will be used as the title of the Re-engagement activity within the course.

Step 4: Configure Re-engagement Details

In the Re-engagement Details section:

  1. Locate the Notify User field.

  2. Select After Delay from the dropdown list.

Explanation:

  • After Delay – Learners will receive an automated email notification after a predefined delay period (grace period) set within the Re-engagement configuration.

  • This option is typically used to remind learners who have not completed the course or required activities within the specified timeframe.

Note:
For system testing purposes, select After Delay to verify that delayed email notifications are triggered correctly.

System Behaviour:
The selected notification method is saved under the Notify User configuration.

Re-engagement Notification Configuration

1. Notification Delay

Purpose:
Defines how long the system waits before sending the first re-engagement notification to the learner.

How it works:

  • The delay countdown starts when the Re-engagement condition is met
    (for example, the learner has not completed the course or required activity).

  • The value consists of:

    • A number (e.g. 1)

    • A time unit (Minutes, Hours, Days, Weeks)

Example:

  • 1 Week
    → The system sends the first reminder one week after the learner becomes eligible for re-engagement.

Use case:
Suitable for giving learners a grace period before sending reminder emails.

2. Reminder Count

Purpose:
Determines how many reminder notifications will be sent to the learner.

How it works:

  • The system sends reminders based on the configured delay.

  • Each reminder is sent sequentially until the reminder count is reached.

Example:

  • Reminder count = 1
    → The learner receives one reminder only.

  • Reminder count = 3
    → The learner receives three reminder emails, spaced according to the delay rules.

Use case:
Prevents excessive notifications while ensuring learners receive sufficient follow-up.

3. Notification Subject (User)

Purpose:
Specifies the email subject line that the learner will see when receiving the re-engagement notification.

How it works:

  • This text appears as the email subject.

  • Supports dynamic placeholders (variables), such as:

    • %courseshortname%

    • %fullname% (if enabled)

Example:

Reminder: Complete %courseshortname%

Use case:
A clear and concise subject improves email open rates and user attention.

Step 5: Save and Preview the Activity

Click the Save and display button.

System Behaviour:

  • The system saves the Re-engagement activity settings.

  • The newly created Re-engagement activity appears in the course content list.

Outcome

Once completed:

  • The Re-engagement activity is successfully added to the course.

  • Automated reminder notifications will be sent to learners based on the configured delay and notification rules.

  • Administrators and instructors can monitor re-engagement effectiveness through course activity and completion reports.